Scheduled Courses 2016 & 2017

Training Courses Scheduled for 2016 & 2017 at The Hub, Civic Drive, Ipswich Suffolk

£135.00 per delegate per day plus VAT

If you do not have enough delegates to run a workshop or course just for your organisation, then you can send just one delegate or more to any of these below.

  Please email or ring 07713256139 for a detailed overview of the material covered on each course.

Easy Recruitment – Interviewing & Selection 1 day 

4th November 2016 Ipswich – for anyone who has to recruit staff.

Know how to prevent recruitment errors and learn the recruitment process to follow. Be sure on how to conduct interviews and select the right person for the role using a scoring method that suits you.  Brainstorm ways of finding candidates and learn from others in the group too.


Soft Sales for Customer Services and Sales – 1 day

8th December 2016 Ipswich – for anyone in a customer services or sales role.

Maximise client spend and cross-sell to the existing database of clients you have. Be more effective at following-up quotes and increase your bookings to quotes conversion rate. Know how to provide options and solutions and how to close the deal.  No hard sell techniques here, just the ‘consultative sales’ approach.


Introduction to Management for Supervisors, Team Leaders or Managers – 1 day

9th February 2017 Ipswich – for anyone who is supervising or managing people.

Make sure you get your team onboard and keep a motivated workforce. Learn ‘management styles’ and how to hold a 1-2-1 meeting, give feedback and handle day to day management issues.  Come up with a list of tasks to delegate and learn how to delegate properly. 


Performance Reviews & Performance Management – 1 day

10th March 2017 Ipswich – for anyone who is supervising or managing people.

Learn how to hold those annual Performance Reviews and keep the momentum going throughout the year.  Find out how to improve your questioning and listening skills to get people to open-up and have a meaningful conversation.  Bring your Company Performance Review forms with you to the course and decide the best way to relay that information to your people.  Learn how to give feedback and how to write objectives, set targets and measure these.

All of the above courses will be delivered in small groups of up to 8 delegates.  If you require 1-2-1 training or a group course at your premises or off-site please telephone Jane Warden, Director and Trainer on 07713256139 or email