Tailored Training Courses

Tailored to suit you


If you would like a course overview, or would like to discuss tailoring a course please contact Jane Warden Director and Trainer on 07713 256139.

If you can’t see what you are looking for, then please ask.  We have many training days that we have designed for other clients in the past, which may well suit your needs.

Customer Awareness & Telephone techniques

Customer Focus1 day

Dealing with difficult customers1 day

Customer Care with internal customers1 day

Professional Telephone techniques1 day

Plain English business writing skills1 day


Sales & Telesales

Selling through customer services1 day

Telesales2 days

Consultative Selling for Face to Face Sales2 days

Sales Management2 days + follow up

How to network successfullyhalf day


Efficient working

Time Management & Personal Effectiveness1 day

Chairing Effective Meetings1 day

Contributing to Meetings1 day

Minute Taking Techniques1 day

Running and Administation of Effective Meetings1 day


Management & Leadership Courses

Team Leaders/Supervisors Introduction to Management1 day

Management Development Programme2 days + follow up

Performance Management1 day

Appraisal Interviewing1 day

Recognising Stress for Managers1 day        

Handling difficult situations1 day

Change Management workshophalf day


Communication skills

Interpersonal Communication Skills1 day

Introduction to Emotional Intelligence                         1 day                     

Personal Development Workshop2 days                       

Assertiveness Skills1 day


Training & Coaching

Introduction to Coaching & Mentoring1 day        

Train the Trainer  (desk training)1 day

Train the Trainer  (for group trainers)2 day


Interviewing & Selection

Recruitment, Interviewing & Selection2 days

CV preparation and interview techniques1 day


Personal Development                 

Recognising Stress Workshop1 day

Introduction to Presentation Skills1 day

Preparation & Delivery of Presentations2 days

Influencing, persuasion and negotiating skills1 day


Team Building

Team Building  - Problem solving fun1 day

Team Building – Theatre day1 day

Team Building  - The Apprentice Business Challenge1 day